J.D. Power Study Finds Rising Airport Satisfaction Despite Near-Record Travel Levels
A new J.D. Power report says U.S. travelers are giving airports higher marks, crediting newly opened gates and terminals for the improvement.
Airline passengers in the United States are reporting higher satisfaction with airports even as travel volumes approach record levels, according to a study by J.D. Power reported by CNBC.
The report found that travelers gave improved ratings in part because of newer gates and terminals that many airports have opened in recent years, CNBC said, citing the study.
The findings suggest that infrastructure investments at airports may be helping offset the pressures typically associated with heavy passenger traffic, though the report did not specify which airports saw the largest gains or provide detailed satisfaction scores.
CNBC's report did not include additional details on the methodology or scope of the J.D. Power study beyond the link between new facilities and higher traveler satisfaction.
Sources
- Flyers are happier with U.S. airports, despite near record travel levels, J.D. Power report shows — CNBC — Top News
EGazette summarizes reporting from multiple sources; follow the links for the originals.
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