UK retailers breaking law by refusing refunds for returns, Which? investigation finds

Consumer group Which? has found that some of the UK's biggest online retailers are breaking the law by failing to properly refund customers for returned goods. According to the investigation, retailers routinely failed to reimburse delivery costs when customers returned unwanted purchases, while others failed to refund the cost of the items themselves.

The findings suggest systematic non-compliance with UK consumer protection law among leading e-commerce platforms, though Which? did not specify which retailers were involved or the scope of the investigation in the available excerpt.