Parent Denied Refund After Gymnastics Academy Alters Prepaid Holiday Sessions

A parent has raised a consumer complaint after The Gymnastics Academy allegedly altered a prepaid booking for her daughter's school holiday sessions without agreement, and then declined to refund the payment, according to an account published by The Guardian.

According to the customer, she booked and paid for three sessions for her daughter during the school summer holidays last November, taking advantage of a promotional offer at the time.

The customer said that in June, she began receiving emails from The Gymnastics Academy confirming a session at a venue she had not originally booked. She said her initial reaction was concern that her account had been compromised or hacked, given the mismatch between the confirmation and her original reservation.

The account indicates that, in addition to the venue change, one of the session dates was also altered from what had been originally booked and paid for.

The customer said that when she sought a refund over the changes to her prepaid booking, The Gymnastics Academy declined the request, according to the report.

The Guardian's Money section, which regularly features consumer complaints referred to its consumer champion service, published the account as part of its coverage of disputes between customers and businesses over bookings, refunds and service changes.

The Guardian article does not include a response from The Gymnastics Academy regarding the customer's claims, and it is not clear from the published account what outcome, if any, was reached in the dispute.