Lahore Chamber of Commerce sets up complaint cell for members

The Lahore Chamber of Commerce and Industry (LCCI) has set up a dedicated Complaint Cell aimed at ensuring prompt and effective resolution of issues raised by its members, the chamber announced on Wednesday.

The cell was established by LCCI's newly elected president, Ali Hassam Asghar, as one of his first initiatives after taking office. According to the chamber, the unit is intended to provide timely redressal of complaints submitted by members and to strengthen the overall quality of services the chamber offers to the business community it represents.

Focus on member services

Chambers of commerce such as the LCCI serve as a bridge between the business community and government authorities, advocating on behalf of traders, industrialists and exporters on a range of policy and regulatory issues. A dedicated complaint mechanism is intended to give members a clearer channel for raising concerns directly with chamber leadership rather than navigating informal or ad hoc processes.

The LCCI said the new cell forms part of a broader push to improve responsiveness to members' needs and to ensure that issues are addressed in a timely manner. Further details on how complaints will be submitted, tracked and resolved were not immediately outlined beyond the announcement of the cell's establishment.

The move comes as business chambers across Pakistan have faced calls to modernize their member-service operations and provide more transparent avenues for resolving disputes and concerns raised by the trading and industrial community.