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Food Delivery Riders Demand Platforms Reveal How AI Sets Their Pay

Gig workers in Edinburgh say algorithmic changes at Deliveroo, Uber Eats and Just Eat have lowered wages and worsened conditions, and are working with academics to understand the systems.

· 1 min read · language: en
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The Guardian — Business

A group of food delivery riders in Edinburgh is calling on gig economy platforms to disclose how algorithms determine job offers and pay, according to a report by The Guardian. The riders say increased use of artificial intelligence by companies including Deliveroo, Uber Eats and Just Eat has coincided with falling rates of pay and deteriorating working conditions.

The three companies are described in the report as the dominant food delivery platforms operating in the UK and Ireland. According to the riders cited by The Guardian, changes to the automated systems that assign deliveries and set compensation have made it harder to understand how earnings are calculated.

The workers are being assisted by academics who are attempting to examine how the algorithmic systems function, the report said. The riders are seeking greater transparency from the platforms regarding what The Guardian described as a computer-driven "black box" that governs job allocation and pay rates.

The Guardian's report did not include direct responses from Deliveroo, Uber Eats or Just Eat regarding the riders' claims.

Sources

EGazette summarizes reporting from multiple sources; follow the links for the originals.

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