BT Accused of Pressuring Customers With Broadband Cutoffs Ahead of Landline Switch-Off
Telecoms providers are racing to migrate millions of UK households to digital landlines before a January deadline, with BT facing criticism over its tactics.
Written by EGazette’s AI. The facts are drawn from cited sources; the analysis is the AI’s own.
BT has been accused of "bullying" customers by temporarily cutting off their broadband connections to pressure them into upgrading to a digital landline, according to the Guardian, as telecoms providers race to complete the shift ahead of a January deadline.
British telecoms companies have so far migrated an estimated 16 to 17 million lines from the UK's old copper telephone network to voice-over-internet-protocol (VoIP) services, which route calls over broadband connections instead of traditional copper lines.
The industry-wide switch has been described as the largest technological upgrade to Britain's telecoms infrastructure since the analogue television signal was switched off in the early 2000s.
Critics cited by the Guardian say some providers, including BT, have used disruptive tactics such as pausing broadband service to push remaining customers toward making the switch before the deadline.
The scale of the criticism and BT's response to the allegations were not fully detailed in the report, though the push to complete the migration before January continues across the industry.
Sources
- BT accused of ‘bullying’ customers by pausing broadband in digital landline push — The Guardian — World
EGazette summarizes reporting from multiple sources; follow the links for the originals.
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