Asos Warns Customer Data May Be Compromised After 'Unauthorised' App Access

Online fashion retailer Asos is investigating unauthorised access to its app system after shoppers received notifications claiming hackers had "fully compromised" the company's data. The company's shares fell 11% following the disclosure.

Asos said that basic personal information, including customer names and contact details, may have been accessed by an unidentified third party. The company stated that it does not believe payment card records or passwords were compromised in the incident.

Investigation under way

The retailer has not disclosed the full scale of the breach, including how many customers may be affected or the precise method used to gain unauthorised access to its systems. Asos is continuing to investigate the incident and has not confirmed the identity or motivations of those responsible.

The notification received by shoppers, which claimed a complete compromise of the company's data, appears to go further than Asos's own public statement, which characterizes the exposure as limited to basic personal information rather than more sensitive financial data. The discrepancy between the hackers' claims and the company's assessment has not been resolved publicly.

Data breaches affecting major retailers have become increasingly common, often triggering regulatory scrutiny and demands for stronger cybersecurity practices. Asos has not indicated whether it plans to offer affected customers any form of compensation or additional protective measures.